Shipping policy

✨ Processing Times

Orders are packed with love and usually ship within 1–3 business days.

You’ll receive a tracking number once your order is on its way.

✨ Shipping Rates

Standard Shipping: Flat rate $14.99 Australia-wide.

Express Shipping: Flat rate $19.99 Australia-wide (optional at checkout).

Free shipping on all orders over $150

✨ Delivery Timeframes (estimated)

Standard: 3–8 business days (depending on your location).

Express: 1–4 business days (metro areas may be faster).

Rural & remote areas may take a little longer.

✨ Order Tracking

All parcels include tracking.

You’ll get an email/SMS with updates once shipped.

✨ Lost or Delayed Parcels

We use trusted carriers (AusPost).

Fern Glade is not responsible for delays once parcels are lodged, but we’ll do everything we can to help you track your order.

✨ Local Delivery (Optional)

If you’re local to Emerald QLD, free Delivery can be arranged—select this option at checkout.